Servicing & Repairs

For urgent servicing and repair call 0151 422 9111.

Why Do I Need to Service and Maintain My Fire & Smoke Curtains?

Legal Requirements

The Regulatory Reform (Fire Safety) Order 2005, among other legislation, details that regular service and maintenance is essential for all life safety systems, which includes Fire and Smoke Curtains. 

Peace of Mind

Without regular checks from experienced professionals, how do you know your fire and the smoke curtain will function as intended in a fire? 

We check everything, from side retention to gravity fail-safe, so you can sleep easy. 

Cost Saving

By regularly maintaining your Fire and Smoke Curtains, you increase the life of the product and reduce the likelihood of breakdowns and Call-Outs, which saves you money. 


Call-Outs are necessary to repair a fault or fix a problem with a Fire Curtain system. This often comes with a sense of urgency or emergency.

We also commonly see Call-Outs from companies that are between SMS packages for their Fire Curtains.


Typical problems we find with Call-Outs to Fire Curtains:

  • Fire Curtains popping free from guides.

  • Faulty batteries that need replacing.

  • Non-functioning control panels.

  • Fire Curtains not descending during testing. 

  • Tears or rips in the curtain fabric.

Read more about why your Fire Curtain may need a Call-Out here.

For urgent servicing and repair call 0151 422 9111.

Call-Out Pricing

*Pricing for Adexon's Call-Out rates can vary, and the prices below are a minimum.  The full list of costs is available here.

There is a charge for 60p per mile from the nearest Adexon office, which can be found here.

Price per Call-Out will vary depending on a number of factors, including

  • location

  • the quantity of Fire and Smoke Curtains on-site and

  • the requirements of any repair work.


Call-Out Rates:







All Weekends & Public Holidays

07:00 - 17:00




Out of Business Hours

Monday - Friday

17:00 - 07:00




Business Hours

Monday - Friday

07:00 - 17:00


Scheduled Maintenance & Servicing (SMS)

The frequency of Scheduled Maintenance & Servicing is dependent on a number of factors, most relevant are the curtain usage, the occupancy of the building and the age of the system.


The minimum requirement is twice yearly. 

It is recommended that you sign each of your Fire Curtains up for 2-year Scheduled Maintenance & Servicing packages, to ensure that Fire Curtain batteries are safely replaced every 2 years. 

Without regular replacement, the battery begins to fail intermittently which causes issues with the curtains activating and not retracting, leaving the curtain in the down position until rectified.  

SMS Pricing

If any deficiencies are detected during your Scheduled Maintenance & Servicing package then you will be quoted for a repair visit. 

SMS Rates: 




Standard Package

First Fire Curtain = £395

Subsequent Curtains = £195


       Full survey of Fire Curtain 

       Basic Report




Premium Package

First Fire Curtain = £495

Subsequent Curtains = £285


      All Standard Services 

      Comprehensive Reports

      Sent daily if required  

      Site meeting 



Deluxe Package

First Fire Curtain = £550

Subsequent Curtains = £365


       All Standard services             

       All Premium services

       Out of work hours

       Expected response within                   48 hours

Why Adexon?
  • 90% of all callouts are attended to within 48 hours, by one of our experienced engineers. 

  • Experienced with most existing Fire and Smoke curtain types so will be familiar with most, if not all, manufacturer's models. 

  • With offices across mainland UK and Wales, we can provide engineers to any location necessary across the UK. 

  • We have been trusted to deliver Scheduled Maintenance and Servicing (SMS) packages to some of the most prestigious locations across the capital, such as 100 Bishopsgate, St Helen's Place, and Bluebell Park.

  • Experienced in a variety of building types, from offices and GP surgeries to local schools.

  • Experienced with very large quantity SMS packages, as well as the singular. 

  • Competitive rates. 

Legal Section 

To help minimise the risk of breakdowns and ensure safe reliability, maintenance is essential and with fire-rated products, is a statutory obligation under the Regulatory Reform (Fire Safety) Order 2005:

17. (1) Where necessary in order to safeguard the safety of relevant persons  the responsible person must ensure that the premises and any facilities, equipment and devices provided in respect of the premises under this Order or, subject to paragraph (6), under any other enactment, including any enactment repealed or revoked by this Order, are subject to a suitable system of maintenance and are maintained in an efficient state, in efficient working order and in good repair.

(2) Where the premises form part of a building, the responsible person may make arrangements with the occupier of any other premises forming part of the building for the purpose of ensuring that the requirements of paragraph (1) are met.

(3) Paragraph (2) applies even if the other premises are not premises to which this Order applies.

(4) The occupier of the other premises must co-operate with the responsible person for the purposes of paragraph (2).

(5) Where the occupier of the other premises is not also the owner of those premises, the references to the occupier in paragraphs (2) and (4) are to be taken to be references to both the occupier and the owner.

(6) Paragraph (1) only applies to facilities, equipment and devices provided under other enactments where they are provided in connection with general fire precautions.

As well as maintaining your doors you will be fulfilling your Health & Safety obligations to staff and visitors, as stated in The Workplace (Health, Safety and Welfare) Regulations 1992:


     5. “The workplace and the equipment, devices and systems to which this regulation  applies shall be maintained (including cleaned as appropriate) in an efficient state, in efficient working order and in good repair.”