Servicing & Repairs​

The Need for Regular Servicing and Maintenance

Legal requirements

The Regulatory Reform (Fire Safety) Order 2005, among other legislation, details that regular service and maintenance is essential for all life safety systems, which includes fire and smoke curtains. 

Peace of mind

Regular checks from experienced professionals mean your active fire and  smoke curtains will function as intended in a fire.

We check everything, from side retention to gravity fail-safe, so you can sleep easy.

Cost effective

Regular maintenance increases the life of products and reduces the likelihood of breakdowns and call-outs, which saves you money. 


Call-outs are necessary to repair a fault or fix a problem with a fire curtain system. This often comes with a sense of urgency or emergency.

We also commonly see Call-Outs from companies that are between SMS packages for their Fire Curtains.

Typical problems we find/solve include:

  • Fire Curtains popping free from guides
  • Batteries that need replacing
  • Non-functioning control panels
  • Curtains not descending during testing
  • Tears or rips in the curtain fabric

For urgent servicing call 0151 422 9111.

Call-out pricing

Rates can vary, and the prices below are a minimum.

Prices vary depending on a number of factors, including

  • location
  • quantity of fire and smoke curtains on-site
  • the requirements of any repair work.

Business hours · Monday to Friday · 7am to 5pm · £275

Out of business hours · Monday to Friday · 5pm to 7am · £355

Weekends and public holidays · 7am to 5pm · £425

Scheduled Maintenance & Servicing (SMS)

The frequency of Scheduled Maintenance & Servicing is dependent on a number of factors, most relevant are the curtain usage, the occupancy of the building and the age of the system.

The minimum requirement is twice yearly. 

It is recommended that you sign each of your Fire Curtains up for 2-year Scheduled Maintenance & Servicing packages, to ensure that Fire Curtain batteries are safely replaced every 2 years. 

Without regular replacement, the battery begins to fail intermittently which causes issues with the curtains activating and not retracting, leaving the curtain in the down position until rectified.

If any deficiencies are detected during Scheduled Maintenance & Servicing package we will quote for a repair visit.

Scheduled Maintenance & Servicing (SMS)


1st curtain – £395
Subsequent curtains – £195


  • Full survey of Fire Curtain
  • Basic Report


1st curtain – £495
Subsequent curtains – £285


  • All Standard services
  • Comprehensive Reports
  • Sent daily if required
  • Site meeting


1st curtain – £550
Subsequent curtains – £365


  • All Standard services
  • All Premium services
  • Out of work hours
  • Expected response within 48 hours

Why Adexon

  • 90% of call-outs are attended within 48 hrs, by one of our experienced engineers. 

  • Experienced with most existing fire and smoke curtain types so will be familiar with most, if not all, manufacturer’s models. 

  • Offices across the UK mean we can provide engineers to any location.

  • We are trusted to deliver maintenance and servicing packages to some of the most prestigious locations.

  • Experienced in a variety of building types, from offices and GP surgeries to local schools.

  • Experienced with very large quantity SMS packages, as well as the singular. 

  • Competitive rates. 


To help minimise the risk of breakdowns and ensure safe reliability, maintenance is essential and with fire-rated products, is a statutory obligation under the Regulatory Reform (Fire Safety) Order 2005:

17. (1) Where necessary in order to safeguard the safety of relevant persons  the responsible person must ensure that the premises and any facilities, equipment and devices provided in respect of the premises under this Order or, subject to paragraph (6), under any other enactment, including any enactment repealed or revoked by this Order, are subject to a suitable system of maintenance and are maintained in an efficient state, in efficient working order and in good repair.

(2) Where the premises form part of a building, the responsible person may make arrangements with the occupier of any other premises forming part of the building for the purpose of ensuring that the requirements of paragraph (1) are met.

(3) Paragraph (2) applies even if the other premises are not premises to which this Order applies.

(4) The occupier of the other premises must co-operate with the responsible person for the purposes of paragraph (2).

(5) Where the occupier of the other premises is not also the owner of those premises, the references to the occupier in paragraphs (2) and (4) are to be taken to be references to both the occupier and the owner.

(6) Paragraph (1) only applies to facilities, equipment and devices provided under other enactments where they are provided in connection with general fire precautions.

As well as maintaining your doors you will be fulfilling your Health & Safety obligations to staff and visitors, as stated in The Workplace (Health, Safety and Welfare) Regulations 1992:

     5. “The workplace and the equipment, devices and systems to which this regulation  applies shall be maintained (including cleaned as appropriate) in an efficient state, in efficient working order and in good repair.”